Wild at Heart understands that situations may arise that require the need to reschedule or cancel class. With that understanding in mind, Wild at Heart rescheduling and canceling policies are as follows:
Each class requires a minimum number of attendees to run. The decision to hold or cancel a class is made in most cases three business days prior to the start of the class. Wild at Heart, however, reserves the right to cancel a class at any time due to unexpected circumstances.
Classes purchased are non-refundable unless cancelled by Wild at Heart. If a class purchased is no longer needed, credit equivalent to the purchase amount will be applied to the student’s account.
Parents/guardians can access and apply this credit toward a future purchase by contacting Wild at Heart by email or by calling or texting us at (210) 549-8883. Office hours are Monday through Friday from 8:30 AM – 5:00 PM.
The exceptions to this policy are as follows:
1) Unique circumstances may occur that would not allow the student to participate. A 50% courtesy refund may be applied to a future class date for the same class.
2) If a class is cancelled by Wild at Heart, then a full refund will be given, or a second time and date will be offered.
3) Full refunds in the form of credits may be given when certain emergencies arise.